Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services. Our returns period lasts for 30 days after you receive any item. If 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund.
To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.
If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.
Thank you for shopping with Talavan! We want to ensure that you are completely satisfied with your purchase. If you have any questions about our return policy, please don't hesitate to contact us at [email protected]
We accept returns within 30 days of the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Also, Your item needs to have the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards.
Please note that returns will need to be sent to the following address:
170 E Yorba Linda Blvd
#1020
Placentia 92870
California
USA
We understand that returns happen, and we want to make it easy for you. Return shipping is on us, making the process fee-free for our valued customers.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]
Please inspect your order upon reception. Contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
If you receive a defective or damaged item, contact us immediately at [email protected] We will process an exchange for the same item, provided it is still in stock, or offer a suitable alternative.
To initiate a return, please contact our customer support at [email protected] with your order number and the reason for the return. Our team will guide you through the process.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you have any questions or concerns about our return policy, please contact us at [email protected]